The Unified Communications technology practice provides consulting and implementation assistance to organizations in solution areas related to email messaging, instant message, video conferencing, voice conferencing, Web conference, telephony, and social media integration. More specifically, the Unified Communications technology works with key technologies and product solutions both on-premise and in the cloud including Microsoft Exchange, Microsoft Lync, Microsoft SharePoint (for Team Mailboxes), Cisco and Avaya telephony integration, Ring Central cloud communications, Office 365 and Google Apps in the cloud, and integration across all of these platforms.
The Unified Communications practice provides business assistance with:
- Consolidating vendor solutions by reducing the number of vendors a client needs to work with to establish unified communications services.
- Reducing costs – consolidation to SIP trunks, elimination of 3rd party web conferencing, elimination of 3rd party conferencing services.
- Providing flexibility in cross platform integration of unified communications services.
- Enabling visibility by providing in-depth information about unified communications usage.
The Unified Communications practice assists organizations choose, design, implement, migrate, integrate, and support a variety of products and technologies (solutions that are installed inhouse and on-premise as well as solutions that are hosted in the cloud). Some of the technology and solution areas CCO assists organizations include:
- E-mail (Microsoft Exchange 2003, 2007, 2010, 2013)
- Voice over IP Telephony (Lync 2010, 2013; Audiocodes Gateway, NET Gateway, SIP Trunks, Integration with 3rd party SIP/VoIP; Shoretel, Cisco, Nortel, Avaya)
- VoiceMail Reverse Proxy (Microsoft Threat Management Gateway (TMG); Unified Access Gateway (UAG))